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Block texts, voice calls and data from your phone

Last Updated: Oct 28, 2016

You can control text messaging, voice calls and data access for individual phones on your account. These changes will take effect within 15 minutes.

To block or unblock text messages, calls or data you must have a valid My Sprint account and be set up with an account owner profile. If you are not an account owner and do not have permission to change settings on your account, you will see a message showing your current settings.

Important: If 911 is called from your Sprint phone, ALL inbound calls will automatically be allowed for 24 hours following placement of the 911 call so public safety can attempt to call back, if the call is disconnected. Call blocking will automatically be reinstated after (but cannot be reinstated during) the 24 hour period. You will not be notified of the suspension or reinstatement.

NOTICE: Where available, text-to-911 cannot be blocked.

To manage your account control settings on your phone:

  1. Visit from your phone
  2. Click Manage your Sprint account tab.
  3. Click Sign in to manage your account.
  4. Sign in with your username and password and click Sign in.
  5. Scroll down and click Phones on account.
  6. Click Limits and Permissions next to the device you wish to view usage for.
  7. Select the control setting for texts, voice and data. To block or allow all settings with one click, click block all or allow all.
  8. Click Save to proceed to the next screen.
  9. Click Save again to continue. Allow 15 minutes for your changes to take effect.

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