Last Updated: Aug 30, 2016
Switching (Porting) your current wireless or landline number to Sprint couldn't be easier. During the checkout process, we gather information in order to complete the transfer. Account information for Sprint is collected first with your old provider's information collected second. You should have the following on hand when processing your transfer request:
Once your information is provided, we submit the transfer request to your old provider for validation. When successful, a time is set for the transfer of your number. If unsuccessful, a Sprint representative will contact you to collect the incomplete information and resubmit for validation. Typical transfers from wireless carriers to Sprint can be completed in as little as 10 minutes from the time you receive your device, if all the information is correct at that time. Landline transfers usually complete in 2 to 5 days.*
* Please be aware that delivery times may be delayed due to circumstances such as credit authorization, backordered equipment, incomplete payment, insufficient and/or inaccurate information provided when placing the order. You will be contacted by phone or email should such a condition come up while processing your order.
What is a Prepaid to Postpaid Account Migration and how does it differ from a Number Transfer?
Below are some Frequently Asked Questions (FAQs) about porting your number to Sprint.
Q: Where is Wireless Local Number Portability (WLNP) available?
A: WLNP is generally available in all markets in the United States. If you have a number you'd like to bring to Sprint, use the information here to figure out how to do it.
Q: How will I know if I can bring my number to Sprint?
A: Even though Wireless Local Number Portability (WLNP) has been available nationwide since May 24, 2004, there are other factors that determine whether or not a specific number can be transferred, and WLNP may not be available from all telecommunications' companies. To be transferred, numbers must be in a current Sprint Network coverage area.
If you are a Sprint Business customer and would like to port a toll free (800, 855, 866, 888) number to Sprint, please contact your internal Sprint representative or Account Manager. If you are not a current Sprint Business Customer, please contact our Business Customer Care group at 877-877-8748.
You can also check your number's eligibility.
Q: Do I need to deactivate my old service before I bring my old number to Sprint?
A: No. Your number is only portable if it is active on your old service provider's network. Once your number has been approved for transfer, the old number and account will automatically be deactivated with the old service provider. Note: If you directly contact your old service provider and deactivate your account before or during the porting process, your number will no longer be available to bring to Sprint.
A: To expedite the transfer, we request that you have a current bill from your existing carrier to provide us with your customer information, especially the following:
A: Yes. You will be able to bring the new number and replace your existing Sprint phone number. You can also bring phone numbers from other pre-paid carriers to Sprint.
Note: Pre-paid balances do not transfer from other carriers.
Q: How will I know when the number I requested to bring to Sprint has been activated?
A: You will know that your number is active on your Sprint phone when the phone from your former carrier is deactivated. You will also receive a text message on your Sprint phone letting you know the activation is complete. If your new phone does not work right away, simply turn your Sprint phone off and back on again to complete the activation.
A: We suggest that you wait to set up your voicemail mailbox until after the phone number you have brought to the Sprint Network has been activated. If you set up your voicemail mailbox prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active.
A: Sprint strives to ensure that 911 calls are minimally impacted by the WLNP process. However, while 911 calls can be made during the process — subject to the typical limitations of any wireless 911 call — the public safety dispatch center may not receive an accurate telephone number from your handset, should they need to call you back. Therefore, if you need to make an emergency call during the WLNP process, immediately inform the emergency operator of your exact location and your emergency.
A: Yes. You will be responsible for paying all applicable fees to your current provider until the WLNP process has been completed. Additionally, if you are subject to a subscriber agreement, you may be obligated to pay early termination fees or accelerated charges to your current provider.
A: Most likely. If you are moving outside of the Sprint coverage area, you will not be able to take your Sprint phone number with you and activate it as a local phone number.
How can I sign up for the Prepaid to Postpaid Account Migrations?
Is there a cost to migrate?
What if I have a Lease or Monthly Installments payments that I pay every month?
What if I was notified that I have been targeted for a Graduation Migration?
How long does it take to go into effect?