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Change Billing (Account) Name Instructions

Last Updated: Sep 22, 2016

Use the following instructions to submit documents to change a Billing Name on an account. (This process is not to change ownership of the account.)

  1. To change a Billing Name on your account, you must submit legal documentation:
    1. Marriage certificate
    2. Divorce decree showing name change
    3. Legal government document for name change
  2. The above documents must show original name and new name.
  3. Missing, illegible or expired documents will delay this process and we will contact you at the designated number you provided.
  4. If the change is due to misspelling, submit a copy of your driver’s license, passport, state-authorized ID or school ID that shows the correct spelling for name. Only minor spelling will be changed through this process, not an entire name change.

You will receive a confirmation email once your name change request is complete.

Click here to start the online name change request


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