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  • Update account preferences
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Change your display name, username, or password in My Sprint

Last Updated: Apr 20, 2017

  1. Go to and sign in
  2. Click the My Preferences tab
  3. Click Change display name, username or password
  4. Follow the instructions on screen

Username requirements

  • 6-33 characters
  • Can only include the following special characters: periods, hyphens and underscores
  • Cannot include account information

Password requirements

  • 6-33 characters
  • Need at least one capital letter and one number
  • Cannot match username, phone, account or Social Security numbers
  • No special characters

Community name requirements
Your community name will be shown in your community profile and in front of every post and comment you make.

  • 4-20 characters
  • Cannot contain spaces or special characters
  • Must be different from your username

Note: Your username and password can expire if you don't sign in at least once every six months.

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