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Change your phone number and address on

Last Updated: Sep 22, 2016

There may be occasions where you need to change your phone number. You can change your phone number to a different number anywhere Sprint provides service. There is no fee for changing your number when using My Sprint.


  1. You cannot choose a specific number. A new number will be randomly assigned.
  2. You cannot change your phone number more than 3 times in 30 days.
  3. Once your phone number is changed, you cannot switch back to your current number.
  4. You will need to set up a new voicemail account and all your saved voicemail messages will be lost.
  5. Changing your phone number will remove block or allow lists associated with that number. You will need to manually set up these lists for your new number.
  6. You cannot port over a number from another carrier through this self-service process.

You might need to change your phone number if:

If you are moving and would like to update your service or billing address AND phone number:

  1. Select I am moving and need to change my billing address and phone number
  2. Enter new billing address and click Save & continue
  3. Based on the billing address entered, new area codes may be available. Select your area code and click Continue.
  4. Agree to the Terms on the following page and click Continue to get your new phone number and area code.
  5. Your new phone number and area code will display.

Your phone will need to be programmed with your new phone number. Many of our phones program automatically over the air on our network.

  1. Turn on your phone.
  2. Wait a minute and then try to make a phone call. If you succeed, you are done.

If you cannot make a phone call, you will need to manually enter the information below to complete programming:

  1. Master lock code
  2. New phone number

It may take up to 72 hours for the new phone number to display for Caller ID. Please wait 15 minutes for your new number to appear on

If you still cannot make calls after manual programming your phone, please chat with an agent at or visit a local retail store for programming assistance.


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