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FAQs related to Google Play on your HTC Desire 816

Last Updated: Jan 18, 2016

Answers to some of your questions about Google Play Store

  • What is Google Play Store™?

    Google Play Store is a multimedia content service where you can buy music, movies, books, applications and games for your Android device.

  • Why is a Google™ account required for Google Play Store?

    A Google account links Google Play Store to your HTC Desire® 816. You can purchase applications at Google Play Store and it keeps track of your purchases. You can re-download and install previously purchased applications without additional cost in case you ever have to reset or replace your HTC Desire 816.

  • How do I pay for applications?

    You can store your payment information in a Google Wallet account for online or tap-to-pay purchasing.

    Google Wallet is a secure payment option that requires several security checkpoints before your purchase is complete.

  • Why can some devices download a specific application from Google Play Store when other devices can't?

    Certain applications may not be compatible with your HTC Desire 816. While browsing in Google Play Store, only compatible applications are visible.

    When searching Google Play Store for an application, if the application does not appear in the search results, the application is not compatible with the device or current device software.

    Note: Google may remove some applications from Google Play Store to prepare for an update or because of a policy.

  • Why is Google Play Store not working?

    Troubleshoot a malfunctioning application.

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