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FAQs related to proper care of the touchscreen and charging port on your Apple iPad with Retina Display

Last Updated: Oct 04, 2016

Answers to some of your questions about Apple iPad with Retina display touchscreen and charging port care
  • How should I clean the touchscreen?

    Apply a small amount of touchscreen cleaning agent to a lint-free cloth and lightly wipe the screen.

    Note: Use only a lint-free cloth - as other materials may scratch the screen. Also, use only a touchscreen cleaning agent. Other substances may cause damage.

  • What can I do to protect the touchscreen?
  • Here's how to protect your touchscreen:

    • Apply a screen protector.
    • Clean the touchscreen regularly as described above.
    • Avoid putting the device in direct sunlight.
    • Tap the touchscreen lightly.
    • Avoid putting the device in a pocket that contains coins, keys, or other metallic items as they may scratch the screen.
    • Hold your Apple iPad with Retina display carefully, and always set it down gently.

  • What can I do to protect the charging port?

    Sprint recommends:

    • Be sure that the charging port is free of debris.
    • Don't force the charger into the charging port.
    • Don't remove the charger or pick up your Apple iPad with Retina display by the charger cord.
    • Avoid picking up or holding your Apple iPad with Retina display when it's connected to the charger.

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