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FAQs related to proper care of the touchscreen and charging port on your Apple iPhone 5

Last Updated: Oct 04, 2016

Answers to some of your questions about Apple iPhone 5 touchscreen and charging port care

  • How should I clean the touchscreen?

    To remove fingerprints, simply wipe these surfaces with a soft, lint-free cloth.

    Clean your iPhone 5 immediately if it comes into contact with any contaminants that may cause stains, such as ink, dyes, makeup, dirt, food, oils, and lotions.

    To clean your iPhone, unplug all cables and turn off the phone by pressing and holding the Sleep/Wake button, and then slide the onscreen slider to power off. Use a soft, slightly damp, lint-free cloth to wipe all surfaces of your phone. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, aerosol sprays, solvents, alcohol, ammonia, or abrasives to clean your iPhone 5.

    Note: Use only a lint-free cloth - as other materials may scratch the screen. Also, use only a touchscreen cleaning agent. Other substances may cause damage.

  • What can I do to protect the touchscreen?

    • Apply a screen protector.
    • Clean the touchscreen regularly as described above.
    • Avoid putting the device in direct sunlight.
    • Tap the touchscreen lightly.
    • Avoid putting the device in a pocket that contains coins, keys, or other metallic items as they may scratch the screen.
    • Hold your Apple iPhone 5 carefully, and always set it down gently.

  • What can I do to protect the charging port?

    Sprint recommends:

    • Be sure that the charging port is free of debris.
    • Don't force the charger into the charging port.
    • Don't remove the charger or pick up your Apple iPhone 5 by the charger cord.
    • Avoid picking up or holding your Apple iPhone 5 when it's connected to the charger.

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