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FAQs related to recovering the administrator password

Last Updated: Jul 27, 2016

Answers to some of your questions about recovering the administrator password

  • What is the administrator password?

    The administrator password (or Admin Password) is a password used to access the web management portal to change the hotspot settings.

    The administrator password is not used to connect to the hotspot. You connect to the hotspot using the Wi-Fi Password.

  • What do I do if I cannot remember the administrator password?

    You can view the current administrator password on the mobile hotspot:

    • From the hotspot device home screen, press the Power key 4 times and the Admin Password will be displayed.
    • If the password has been hidden, the only way to recover it is performing a full factory reset of the device.

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