Last Updated: Jan 18, 2016
Answers to some of your questions about voicemail on your Alcatel OneTouch Retro
How do I reset my voicemail passcode if I've forgotten it?
To learn how to reset your voicemail passcode online, visit the Reset your Voicemail Passcode page on Sprint.com.
How can I access my voicemail from a different phone?
Call your Alcatel OneTouch Retro from a different phone and press * during the voicemail greeting. Wait for the prompt and then enter your voicemail passcode.
Note: You have to set up a voicemail passcode from your Alcatel OneTouch Retro before you can access it from another device.
Can I disable the voicemail feature?
Contact Sprint Customer Care to remove the voicemail feature from your phone number.
