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FAQs related to voicemail on your Alcatel OneTouch Retro

Last Updated: Jan 18, 2016

Answers to some of your questions about voicemail on your Alcatel OneTouch Retro

  • How do I reset my voicemail passcode if I've forgotten it?

    To learn how to reset your voicemail passcode online, visit the Reset your Voicemail Passcode page on Sprint.com.

  • How can I access my voicemail from a different phone?

    Call your Alcatel OneTouch Retro from a different phone and press * during the voicemail greeting. Wait for the prompt and then enter your voicemail passcode.

    Note: You have to set up a voicemail passcode from your Alcatel OneTouch Retro before you can access it from another device.

  • Can I disable the voicemail feature?

    Contact Sprint Customer Care to remove the voicemail feature from your phone number.

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