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FAQs related to voicemail on your HTC One

Last Updated: Oct 04, 2016

Answers to some of your questions about voicemail on your HTC One

  • How do I reset my voicemail passcode if I've forgotten it?

    To learn how to reset your voicemail passcode online, visit the Reset your Voicemail Passcode page on Sprint.com.

  • How can I access my voicemail from a different phone?

    Call your HTC One® from a different phone and press * during the voicemail greeting. Wait for the prompt and then enter your voicemail passcode.

    Note: You have to set up a voicemail passcode from your HTC One before you can access it from another device.

  • Can I disable the voicemail feature?

    Contact Sprint Customer Care to remove the voicemail feature from your phone number.

  • Can I see who left me a voicemail message?

    Your HTC One has Visual Voicemail so you can view the time, date, and phone number for each voicemail. If you've saved the name to your contacts, you can also view the name of the caller.

    Set up and access Visual Voicemail.

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