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FAQs about Premium Caller ID

Last Updated: Mar 27, 2017

What is Premium Caller ID?
  • Premium Caller ID identifies callers who are not already in your contacts. Some devices will provide enhanced Spam identification features. 
Is there a cost for Premium Caller ID?
  • Yes—the Premium Caller ID service is an additional $2.99/month. 
How do I get Premium Caller ID service added to my monthly plan?
  • Sprint.com
  • Sprint.com “My Account” 
  • My Sprint Mobile access to “My Account”
  • While ordering a new device/service through Care, or Telesales, or Retail associates
  • Premium Caller ID app on select Android devices
Is Premium Caller ID available on all devices?
  • All current iOS and Android devices in Sprint stores are eligible.
If I subscribe to Premium Caller ID and receive a call from someone already in my Contacts/ Address Book, what happens?   
  • If you subscribe to Premium Caller ID and receive an incoming call from someone already in your Contacts/Address book, the name will appear as it is in your Contacts/Address book. 
Can I block my number from Caller ID name display? 
  • Yes—to block your number from displaying on the phone of the person you are calling, dial *67 + Phone Number (as you would normally dial it) and your name/number will not be displayed on that single call, regardless of whether the person you are calling has traditional Caller ID or subscribes to Premium Caller ID. 
What if I purchase Premium Caller ID and no name displays? 
  • If you purchased Premium Caller ID name display but see an incoming caller’s name as “Private”, “Restricted”, or “Unknown”, then the caller’s name is not registered or has set their name as “Private” in the CNAM database.
  • If the incoming caller’s name appears as “Blocked”, the incoming caller has dialed *67 before dialing your number to intentionally block the name/number from being displayed. It could also mean the user has permanently had name/number blocking set in their profile.
What devices will support the enhanced spam identification features?
  • Starting with the HTC Bolt in November 2016.  Additional devices will be supported in the near future.
How will Spam calls be identified?
  • Incoming Calls will not only be identified with the Calling party’s name if available, but will also contain text and graphical warnings in order to provide you with the best information available to determine how you want to manage the call.
Can I cancel my subscription at any time?
  • Yes. You can unsubscribe at any time by launching the app, selecting Account status and then Unsubscribe. If you unsubscribe, the service will continue until the end of your current billing cycle and then will stop automatically.

 

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