Last Updated: Oct 20, 2016
Wi-Fi Calling is a service for Android and iOS smartphones providing the ability to make and receive phone calls over a Wi-Fi connection. It's simple to use with no separate application or log-in required. Wi-Fi calling is a free service when calling to a US, US Virgin Islands, or Puerto Rico number. International rates still apply for international numbers.
Android Phones: Wi-Fi Calling is supported on most recent Android phones. To check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option.
iOS Phones: Wi-Fi Calling is available on:
iOS also supports the ability to do Wi-Fi Calling on other select Apple devices that support iCloud accounts. For more information see FAQs about Wi-Fi Calling on iCloud Devices.
Android phones: Both SMS (text) and MMS (pictures and group texts) messaging is supported in Wi-Fi Calling mode.
iOS phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and group texts) requires cellular coverage. Apple's iMessage to other iOS devices is supported over Wi-Fi.
Wi-Fi Calling provides the ability to call or message from almost anywhere you have a Wi-Fi connection. It provides enhanced coverage in locations that have limited or no mobile network coverage. Wi-Fi Calling calls do not count against any minute limits on your Sprint plan. With Wi-Fi Calling, you can use data services on your device while on an active call.
To activate Wi-Fi Calling, visit the device tutorials page, then find your phone. View the Wi-Fi Calling tutorial under the Calls dropdown.
Wi-Fi Calling requires a valid registered location to be entered prior to the service being used. The location information is verified against an address verification database. In some instances you may receive an Invalid Location error message.
You should verify and update the Registered Location information regularly. Be sure to update your registered address each time when accessing a Wi-Fi network with the same name (SSID) that may exist in multiple locations. Registered Location information is not automatically updated for a location with the same network name. For iOS and newer Android phones, only a single Registered Location is saved and you must manually update as needed.
The Registered Location Information can be updated on your device.
iOS devices: Go to Settings > Phone > Wi-Fi Calling > Update Emergency Address.
Android devices: Go to Settings > Wi-Fi Calling.
Newer devices will have an option of Update Registered Location. For other Android devices, the registered location information is updated by clicking on the Wi-Fi network name in the list of enabled networks.
For iOS and newer Android phones, this information can also be updated on sprint.com.
You must provide your own private or public Wi-Fi connection. It is recommended to use a Wi-Fi Router that supports either the 802.11n or 802.11ac standards. These routers provide better data throughput than older 802.11 b or g routers. Minimum download speed of 1Mbps is required to support Wi-Fi Calling.
Android: Wi-Fi Calling provides different indicators to show that it is operational. The phone's notification bar will show the Wi-Fi Calling icon when connected and the service is ready to use.
|This icon indicates the service is ready. Calls will be placed over Wi-Fi. The Dial/Call button on the Dialer screen will also be updated.|
|This icon indicates the service is not ready. Verify the phone is connected to Wi-Fi and that the Wi-Fi icon is at least half way or completely filled.|
iOS: The Notification Bar will display "Sprint Wi-Fi" when Wi-Fi Calling is ready to be used.
Legacy Android Phones (launched prior to 2016): No, Wi-Fi Calling is not available in Airplane Mode.
Current Android Phones (launching in 2016): Yes, Wi-Fi Calling is available in Airplane Mode.
iOS Phones: Yes, Wi-Fi Calling is available in Airplane Mode.
Yes. A 9-1-1 call may first attempt to route over a wireless carrier network. If a 9-1-1 call doesn't route over a wireless carrier network within approximately 20 seconds, a 9-1-1 call may then attempt to route over Wi-Fi Calling. Always be prepared to provide your precise location information to emergency service personnel and to contact emergency services by alternate means.
Other Non-Cellular Devices: Sprint's Wi-Fi Calling service can also be used with certain other non-cellular or Companion devices. Not all devices connect to a cellular network and therefore cannot attempt a 9-1-1 call over a cellular network. On such devices, a 9-1-1 call may attempt to route over Wi-Fi Calling.
International locations: While emergency calling is not supported over Wi-Fi Calling outside of the domestic United States. However, your wireless device may be able to connect to local emergency responders abroad over a local wireless carrier network using GSM or CDMA by dialing the appropriate abbreviated dialing code in that area, such as 1-1-2. If you attempt such a call, Wi-Fi Calling will be disabled while your wireless device attempts to connect to a local wireless carrier network to route your emergency call.
Active calls do not switch from Wi-Fi to cellular. If you go outside of your Wi-Fi coverage area, the call will end. Additionally, active calls also do not switch from cellular to Wi-Fi.
A couple of reasons may be:
Wi-Fi calling requires a strong and reliable Wi-Fi connection for the best possible call quality. If you are experiencing poor or inconsistent call quality, ensure you have a strong Wi-Fi signal. If necessary, move to a location closer to the router with better signal.
The number of users and activity (e.g. streaming video) on a network can affect call quality. A network with many users, such as a public Wi-Fi hotspot, may cause call quality issues even if the network signal is strong.
When in Wi-Fi Calling mode and the "Sprint Wi-Fi" appears, the call will first be attempted over Wi-Fi. If the phone determines the current conditions of the Wi-Fi network do not adequately support the call then it will be placed over the cellular network.
The following features currently incompatible Wi-Fi Calling. When opting-in for the Wi-Fi Calling service, your phone will no longer be able to use the following features.
For Android phones launched in 2016 and all iOS devices there are no restrictions.
For Legacy Android phones launched prior to 2016, outbound calls over Wi-Fi Calling may not be available outside Nationwide Sprint Network coverage areas, but inbound calls and other messaging services may still be available.
Technical challenges may impede or prevent reliable delivery of TTY (Teletypewriter) messages over Internet Protocol (IP)-based networks including Sprint's Wi-Fi Calling platform. Given these limitations, customers wishing to use TTY may simply turn-off Wi-Fi Calling and rely upon Sprint's wireless CDMA voice network which does fully support TTY (or any other wireline or wireless phone connected to the Public Switched Telephone Network or PSTN). If a CDMA signal is unavailable, Sprint encourages customers to consider alternative means of communicating including utilizing the array of both PSTN and IP-based Telecommunications Relay Services (TRS) such as traditional TRS, IP Relay, IP CapTel, or Video Relay Services (VRS). Each of these Relay services supports 9-1-1 emergency calling. Finally, customers may also send a text message to 9-1-1 directly (where text-to-9-1-1 is available).
No, Wi-Fi calling does not count against a cellular minute plan when calling to a US, US Virgin Islands or Puerto Rico number. International rates still apply for international numbers.
Wi-Fi Calling supports calling from 200+ countries / territories. Wi-Fi Calling is not supported in select countries including: Australia, China, Cuba, North Korea, India, Iran, Singapore, Sudan and Syria. Sprint Subscribers are not authorized to use the service in countries where Wi-Fi Calling is prohibited by law. The use of Virtual Private Networks (VPN) to avoid international calling restrictions is a breach of terms and conditions and is not supported.
Please ensure the latest software is installed on the phone to support using Wi-Fi Calling from an international location. The following Android phones do not support Wi-Fi Calling from an international location: HTC One Max, Sharp Aquos, HTC Desire 510 and Kyocera Hydro Vibe.
Wi-Fi Calling is a free service when calling or messaging to a US, US Virgin Islands or Puerto Rico number. See the following table for a summary of call types:
|Call Type||Charges||Uses monthly plan minutes|
|Calls from, to and between US, US Virgin Islands, and Puerto Rico numbers.||$0||None|
|Calls made from the US, US Virgin Islands and Puerto Rico to international numbers.||Subject to CDMA international calling plan rates.||Varies by CDMA international calling plan.|
|Calls from international locations to the US, US Virgin Island and Puerto Rico numbers.||$0||None|
|Calls from international locations to international numbers.||Subject to CDMA international calling plan rates.
(No roaming charges)
|Varies by CDMA international calling plan.|