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FAQs about parental controls using content filters

Last Updated: Sep 22, 2016

Ensure that all family members enjoy a safe and age-appropriate internet experience on Sprint devices using parental controls.

What is content filtering?

Content filtering helps protect your Sprint devices against adult content and malware while browsing the web on the Sprint network. The account holder can control access to sites or content determined inappropriate in accordance with the Children’s Internet Protection Act (CIPA). For more information on CIPA, please visit

If the content filter is set to on, all web destinations that the user visits will be screened for adult content (pornography), and malware. Any attempt to visit such a page will result in the following message being displayed:

Content filtering will not filter emails, SMS, MMS, applications or anything else which is not accessed through a web browser.

How much does content filtering cost?

Content filtering is available at no charge to all Sprint customers.

I am the account owner. How do I enable/disable the content filter?

From your computer or tablet:

  1. Visit Click the Sign in button.
  2. Enter your username and password and sign in.
  3. Click My Preferences.
  4. Scroll to the Limits and permissions section. Click the Content filter link.
  5. Follow the instructions on screen.

From your smartphone:

  1. Visit Click the Sign in button.
  2. Enter your username and password and sign in.
  3. Tap Manage your devices.
  4. Tap the Limits and permissions link next to your device.
  5. Scroll to the Content filter section.
  6. Follow the instructions on screen.

Will the content filter block 100% of adult content and malware?

The content filter is not guaranteed to be 100% accurate, but is very accurate with daily updates to the filter list.

Does the content filter work when a device is roaming or using Wi-Fi?

No. The content filter will only work for web pages accessed via the Sprint network. It will not work if the device is roaming or using Wi-Fi.

Does the content filter apply to all devices on my account?

No. The content filter can be set to on or off individually for each device on your account.

Can the content filter be set for tablets and mobile broadband devices?

Yes. The content filter can be set for phones, tablets and mobile broadband devices.

Who can enable/disable the content filter?

Only the account owner (or designee) can change the content filter setting for each device on the account. Users who are not the account owner or do not have delegated permission from the account owner cannot change the setting.

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