File an Equipment Replacement Program insurance claim

Last Updated: Aug 25, 2016

  • If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
  • Be sure to file your claim within 60 days of the loss.
  • To file your claim or check your claim status online, go to
  • To file your claim or check your claim or shipping status by phone, call Asurion Customer Care at 1-800-584-3666.
  • If your device has been damaged, we will send you shipping materials to return it.
  • You are responsible for the non-refundable deductible for each approved claim. The amount of the deductible is determined by the model of your device.
  • When your claim is approved, you will receive the same device as your original or a comparable device with similar quality and features. Replacement devices may be refurbished, reconditioned or different from your original device.

For complete coverage details and contact information, see the Equipment Replacement Program Coverage Certificate.

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