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FAQs about third-party billing

Last Updated: Jan 18, 2017

Third-party billing allows you to buy third-party goods and services from certain providers partnering with Sprint and have the cost of the purchase billed directly to your Sprint account. Purchases can be one-time buys or ongoing subscriptions. Typical purchases include downloads like applications, games, social media services and music.

How do I participate in third-party billing?

Most providers partnering with Sprint provide the option to bill your purchase to your Sprint account at the time of purchase/checkout. Simply choose this option to have the purchase billed to your account.

How can I identify if I am being charged third-party charges?

Third-party charges will appear in a separate section on your Sprint invoice called Third-Party Charges and Adjustments.

How do I dispute a third-party charge?

Sprint provides customers with a variety of ways to dispute a charge. Sprint's invoice includes a third-party billing section that includes information about the purchase and provider. The customer is free to contact Sprint care reps (1-866-866-7509 or *2 from your Sprint device) to review invoice charges.

How do I unsubscribe from receiving recurring third-party content?

To unsubscribe from receiving recurring third-party services, contact Sprint care reps (1-866-866-7509 or *2 from your Sprint device). Also, please note that deleting third-party applications from your device alone may not stop the billing of monthly recurring charges.

Can I block devices on my account from being able to incur third-party charges?

Sprint customers can select the device for which they want to block third-party charges, free of charge, from billing to their Sprint invoice.

  1. Go to sprint.com/mysprint and sign in.
  2. Click the My preferences tab.
  3. Scroll to the Limits and permissions section. Click the Block Apps, digital media downloads & third-party charges link.
  4. Follow the instructions on screen. Please allow 15 minutes for your changes to take effect.

Notes: This feature will not block customer purchases via other methods, e.g., bill to credit card purchases.

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