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Learn about pre-ordering select devices

Last Updated: Sep 22, 2016

You can pre-order select devices on Here's all you need to know about the process.

Ship to home

Shipping may vary depending on when your order is placed. For final shipping details, visit

Tracking number

No need to call, our customer service representatives have the same information you have. Your order confirmation means that you are on our pre-order list. We'll send you a tracking number when it ships.


We'll charge your card for your device when you place your order. And if you are starting a new line, we'll activate your device in the warehouse so it's ready for you right out of the box.


Any accessories ordered with your pre-order may ship separately. If that occurs, you will receive separate shipping confirmation emails

Mulitple orders

We're sorry. Pre-order phones cannot be packaged together with other orders. Please complete your pre-order order, checkout and come back to order any additional phones, tablets or mobile broadband devices.


If you're upgrading, your new device will not be activated when it ships. You can activate it online at as soon as you get it

Keeping your number

Transferring your number from another carrier is easy!

  • We'll ask you for it when you checkout.
  • Your phone will continue to work until your new one arrives.
  • Simply call 866-437-1818 when you receive your phone and follow the prompts.


Because of extremely high volumes, we may not be able to cancel your order before it ships. Please check that your color and memory choices are correct. If you would like to return your device for any reason, please do not open your package. Check out for more information.

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