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Learn more about Visual Voicemail to Text

Last Updated: Sep 22, 2016

What is Visual Voicemail to Text?

  • Visual Voicemail to Text allows you to have your voicemails transcribed into text that can be seen within the visual voicemail application on your phone.
  • Voicemails are converted to text through an automated transcription process; accuracy is not expected to be 100%.
    • You can have transcribed voicemails sent to both your Visual Voicemail inbox and to an email address.
    • You can try Visual Voicemail to Text for a free trial period before subscribing.
    • After your trial, a subscription is $2.99 per month thereafter.

How do I get Visual Voicemail to Text?

  • To Subscribe to the Visual Voicemail to Text service:
    1. Select Voicemail Application
    2. Select Menu > Settings > Manage Subscription
    3. Select Subscribe
  • If you would like to unsubscribe or stop the free trial:
    1. Select Voicemail Application
    2. Select Menu > Settings > Manage Subscription
    3. Select Unsubscribe
  • If you would like to select have the application transcribe in both English and Spanish.
    1. Select Voicemail Application
    2. Select Menu > Settings > Language >
    3. Select English/Spanish

How do I access Visual Voicemail to Text?

  1. Press the Home icon on the bottom of your phone.
  2. Touch Main > Voicemail.
  3. Touch an entry from the list of available voicemail messages to access a message.
    • If you are out of data coverage, you will receive a notice that a message cannot be downloaded. The notice will tell you to press the green Call bar to access voicemail.
    • To access voicemail from another phone:
      1. Dial your mobile phone number.
      2. When voicemail answers, press the star (*) key.
      3. Enter a passcode, if applicable.

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