Tips

FAQs about Visual Voicemail

Last Updated: Sep 22, 2016

The Visual Voicemail platform has 3 main options for greetings:

  1. You can have the system read your phone number "913-555-1234 is not available, please leave a message" (this is what is played when there is no recorded name or active greeting).
  2. You can have the system play your name “John Smith is not available, please leave a message” (this is what is played when there is no active greeting, but you have recorded your name).
  3. You can record a custom greeting.

 

How do I create my greeting on Visual Voicemail?

  1. Press the Home icon on the bottom of the phone.
  2. Touch Main > Voicemail.
  3. Touch Personalize Now and follow the system prompts to:
    • Create a passcode
    • Record your name
    • Record a greeting
  4. When prompted to enter information, touch the Dial Pad icon to bring up the onscreen dial pad for numeric responses.
  5. Once the setup process is complete, return to the Voicemail page. See steps 1, 2, and 3.
  6. Touch the Welcome to Voicemail message on the screen to play a brief explanation of the Visual Voicemail service.

 

How can I play my phone number as a greeting?

  • If you would like to play your phone number as a greeting, delete the recording of your name, and the active greeting.
    • To delete your name:
      1. Dial your phone number, or press and hold 1 to access voicemail
      2. Press * to get to main menu
      3. Press 4 for personal options
      4. Press 4 to modify your personal preferences
      5. Press 3 to Access your recorded name
      6. Press 3 to Delete your name
    • To delete your greeting:
      1. Dial your phone number, or press and hold 1 to access voicemail
      2. Press 3 to change greeting
      3. Press 7 to delete your greeting

 

How do I reply to a Visual Voicemail message?

  1. Press the Home icon on the bottom of the phone.
  2. Touch Main > Voicemail.
  3. Touch a voicemail entry to begin playback.
  4. From the playback screen, touch Re/Fwd>Reply to place an outgoing call to the sender's phone number.

 

What happens to old voicemails when you upgrade to Visual Voicemail?

  • When you upgrade to Visual Voicemail, voicemails that were received before the upgrade will be lost.
  • Before switching to Visual Voicemail, you should listen to all voicemail messages and make note of important information.

 

How do I passcode protect my Visual Voicemail?

  • To protect the Visual Voicemail on your phone, we recommend you use the screen lock on your Android™ phone.
    • To lock your screen, go to Menu > Settings > Security (or Location & security) > Set up screen lock (or Screen unlock pattern).

 

Why can't I see how many messages I have in my Visual Voicemail?

  • If you are receiving notifications that you have visual voicemails, but your voicemail icon is not showing the unread message count, you have the voicemail icon installed, not the voicemail widget.
  • To install the Voicemail widget:
    1. First, delete the Voicemail icon; press and hold the icon, and drag it down to the trash can, usually located on the bottom center of the screen
    2. Press and hold the spot on the screen where you want the new widget to appear
    3. Select Widgets from the menu
    4. Scroll down until you see the Voicemail icon and select it.

 

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