Clear x


Last Updated: Nov 23, 2015

Steps to activate your ALCATEL ONETOUCH PIXI 7


  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your device, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your device or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Activate this device.
    4. Tap the Menu icon.
    5. Tap Reset Cellular Data.
    6. Tap RESET. The device will power off and restart.
    7. After it restarts and reconnects to the network, your device automatically launches hands-free activation.

If you are having trouble activating your ALCATEL ONETOUCH PIXI™ 7, make an appointment at a convenient Sprint Store.

Be the first to Rate this article

My rating

Contact us

Find a store

Recently Viewed