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Program your ALCATEL ONETOUCH Retro

Last Updated: Nov 23, 2015

Steps to activate your ALCATEL ONETOUCH Retro

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Activate your device

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Manually program your phone

    If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

    Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    Manually program your phone

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    Resetting your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Enter the 6-digit programming code.
    4. Your phone restarts.
    5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you are having trouble activating your ALCATEL ONETOUCH Retro, make an appointment at a convenient Sprint Store.

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