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Program your Alcatel OneTouch Retro

Last Updated: Nov 23, 2015

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your Alcatel OneTouch Retro, hands-free activation automatically runs in the background as you go through the initial sign-in process.

  • Update the data profile

    If this is not the first time activating your Alcatel OneTouch Retro or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Manually program your phone

    If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

    Manually programming your Alcatel OneTouch Retro requires a 6-digit programming code. If your Alcatel OneTouch Retro was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    Manually program your phone

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    Resetting your Alcatel OneTouch Retro requires a 6-digit programming code. If your Alcatel OneTouch Retro was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    1. From the home screen, Dial ##72786#.
    2. Your Alcatel OneTouch Retro restarts.
    3. After it restarts and reconnects to the network, your Alcatel OneTouch Retro automatically launches hands-free activation.

If you are having trouble activating your Alcatel OneTouch Retro™, make an appointment at a convenient Sprint Store.

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