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Program your HTC Desire 510

Last Updated: Nov 23, 2015

Steps to activate your HTC Desire 510

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Manually program your phone

    If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

    Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    Manually program your phone

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Tap the Menu icon.
    4. Tap Reset.
    5. Tap OK to confirm.
    6. Your phone will restart.
    7. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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