Steps to activate your Kyocera KONA

Symptoms:

• Phone is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

• Hands-free activation

  If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

• Update the data profile

  If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

  Update the data profile

• Manually program your phone

  If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

  Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

  Manually program your phone

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.