Steps to activate your Moto E

Symptoms:

• Phone is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good overage.

• Hands-free activation

  If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

  Initial sign-in and first use

• Update the data profile

  If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

  Update the data profile

• Reset network connection

  If the activation methods above did not work, reset your network connection.

  1. From the home screen, tap Phone.
  2. Dial ##72786#.
  3. Tap YES.
  4. Your phone restarts.
  5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.