Last Updated: Mar 14, 2016
Steps to activate your Moto E
Symptoms:
Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good overage.
Hands-free activation
If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.
Initial sign-in and first useUpdate the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
Update the data profileReset network connection
If the activation methods above did not work, reset your network connection.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.