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Program your Moto E

Last Updated: Mar 14, 2016

Steps to activate your Moto E

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good overage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use
  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile
  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Tap YES.
    4. Your phone restarts.
    5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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