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Program your Moto X Pure Edition

Last Updated: Dec 17, 2015

Steps to activate your Moto X Pure Edition

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map to verify that you are in an area with good coverage and ensure the SIM is properly inserted.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use
  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile
  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, tap the Phone icon.
    2. Tap the Dialpad icon.
    3. Enter *#*#72786#*#*.
    4. Tap OK.
      • Note: The Final * may not display.

    5. The phone will restart and Hands Free Activation will begin.

    If you are having trouble activating your Moto X Pure Edition, make an appointment at a convenient Sprint Store.

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