Steps to activate your Samsung Galaxy S 5 Sport

Symptoms:

• Phone is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

• Hands-free activation

  If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

  Initial sign-in and first use

• Update the data profile

  If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

  Update the data profile

• Manually program your phone

  If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

  Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

  Manually program your phone

• Reset network connection

  If the activation methods above did not work, reset your network connection.

  Resetting your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

  1. From the home screen, tap Phone.
  2. Dial ##72786#.
  3. Tap YES.
  4. Your phone restarts.
  5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you are having trouble activating your Samsung Galaxy S® 5 Sport, make an appointment at a convenient Sprint Store.