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Recover contacts on your HTC One

Last Updated: Oct 04, 2016

Steps to recover your saved contacts

Note: You can recover your contacts only if you've previously backed them up.
  • Display options

    Be sure all of your contacts are visible.

    1. From the home screen, tap the All Apps icon.
    2. Tap People.
    3. Tap Phonebook.
    4. Tap to check all of your contact groups.
    5. Tap the Back key.
    6. You can now see all of your contacts.
  • Phone storage

    If you saved your contacts to the phone storage on either your HTC One® or a previous device, you can recover your contacts.

    1. From the home screen, tap the All Apps icon.
    2. Tap People.
    3. Tap the Menu icon.
    4. Tap Manage contacts.
    5. Tap Import/Export contacts.
    6. Tap Import from phone storage.
    7. Tap the location where you want to save your contacts.
    8. Your HTC One automatically searches for contact (vCard) files. If the search returns more than one contact file, tap the preferred file(s) and tap OK.

    Import contacts to the device.

  • Google Sync™

    Google Sync is a free service that synchronizes your HTC One with your Google™ (Gmail™) account. If you've saved your contacts to your Google account, you can restore them to your device.

    1. From the home screen, tap the All Apps icon.
    2. Tap Settings.
    3. Scroll to and tap Accounts & sync.
    4. Tap the Add account icon.
    5. Tap Google.
    6. Enter your Google email address and tap NEXT.
    7. Enter your Google account password and tap NEXT.
    8. Ensure the Backup option is checked, then tap NEXT.

    Set up a Google account.

  • Bluetooth®

    Some Bluetooth-enabled devices have Bluetooth file transfer capabilities. If you stored your contacts on another Bluetooth-enabled device, you can recover your contacts.

    1. Be sure you have Bluetooth enabled on the other device and ready to pair.
    2. From the HTC One home screen, tap the All Apps icon.
    3. Scroll to and tap Settings.
    4. Tap Bluetooth.
    5. Tap the Bluetooth slider to ON if it isn't already selected.
    6. Your device searches for available Bluetooth devices within range. Tap the name of the other device.
    7. If a Bluetooth pairing request displays, verify the passkeys match and tap Accept.
      • If prompted for a passkey, enter the passkey and tap OK.
      • If you're unsure of the passkey, try entering 0000 or 1234 (the default for most Bluetooth devices).
    8. After you've paired the devices, begin the transfer of contacts from the other device.
    9. After the transfer is complete, open the file on your HTC One and follow the prompts to load your contacts into your contact list.
    10. Note: Sprint recommends you save your contacts to your Google account.

    Pair with a Bluetooth device.

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