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Reset your voicemail passcode on sprint.com

Last Updated: Oct 12, 2016

Resetting your voicemail passcode is just a part of keeping your voicemail secure. For more information about keeping your voicemail secure, go to Keep your voicemail secure.


To reset your voicemail passcode:

  1. Sign in to My Sprint with your username and password
  2. Click the My preferences tab
  3. Under Things I can manage online, click Change voicemail passcode

To change the passcode for a single device:

  1. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
  2. Click Save. The following confirmation message will display if change was successful: "Thank you! We've saved your changes."

To reset voicemail passcode for multiple devices:

  1. Click Select All to select all devices or click the check box next to each device.
    • You can search by name of subscriber, phone number, Direct Connect number or phone type (network). There is also a pagination feature that allows you to browse through subscribers on the account.
  2. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
  3. Click Save. The following confirmation message will display if change was successful: "Thank you! We've saved your changes."

 

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