Last Updated: Aug 03, 2016
This article helps troubleshoot charging issues on your Apple iPad Air.
You may have charging issues if your Apple iPad Air:
Try each of these steps if your phone has charging issues.
Verify that your phone and charging port are not damaged.
Caution: If your iPad is damaged, do not complete the remaining steps in this guide and contact Apple Customer Support.
Verify that your charger is working.
Connect your iPad to your charger and see if the charging icon displays.
Note: You risk severe damage to your iPad if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers at any Apple Store.
Verify that your Apple iPad Air is running the most recent software.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or contact Apple Customer Support.