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Troubleshoot charging issues on your HTC One A9

Last Updated: Aug 03, 2016

This article helps troubleshoot charging issues on your HTC One A9

You may have charging issues if your HTC One® A9

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify whether your HTC One A9 can power on.

    1. Press and hold the Power key.
  3. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger.
    2. Verify that the Charging icon is displayed in the Status bar.
  4. Verify that your HTC One A9 is running the most recent software.

    1. Access Sprint Zone.
    2. Scroll to and tap Support.
    3. Tap Diagnostics.
    4. Tap Device Software.
    5. Tap CHECK FOR UPDATE.
      • If an update is available, follow the prompts to install.
  5. Safely remove your SD card.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Storage & USB.
    4. Tap the Eject icon under REMOVABLE STORAGE.
    5. Push an eject tool into the SD card tray ejection hole.
    6. Pull the SD card tray out.
    7. Remove the SD card.
    8. Replace the SD card tray.
  6. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Hold the Power and Volume Up keys for ten seconds.
    2. Your phone will restart.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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