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Troubleshoot charging issues on your LG G4

Last Updated: Aug 03, 2016

This article helps troubleshoot charging issues on your LG G4

You may have charging issues if your LG G4™

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone, charging port, and battery contacts are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.
    3. Remove the battery.
    4. Carefully inspect and clean the gold contacts using a cotton swab or dry soft cloth.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify whether your LG G4 can power on.

    1. Press and hold the Power key.
  3. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger.
    2. Access Sprint Zone.
    3. Swipe to the left to open Device Diagnostics.
    4. Tap Battery Status.
    5. Verify the status is Charging.
  4. Verify that your LG G4 is running the most recent software.

    1. From Device Diagnostics, tap System Updates.
    2. Tap Device Software.
    3. Tap CHECK FOR UPDATE.
      • If an update is available, follow the prompts to install.
  5. Safely remove your SD card.

    1. Turn your phone off.
    2. Remove the battery.
    3. Remove the SD card.
    4. Reinsert the battery.
    5. Turn your phone back on.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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