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Troubleshoot charging issues on your LG Optimus G

Last Updated: Aug 02, 2016

This article helps troubleshoot charging issues on your LG Optimus G.

You may have charging issues if your LG Optimus G™

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify that your LG Optimus G can power on.

    1. Turn your phone on.
  3. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger.
    2. From within Sprint Zone, swipe from Right to Left to open Device Diagnostics.
    3. Tap Battery Status.
  4. Verify that your LG Optimus G is running the most recent software.

    1. From Device Diagnostics, tap System Updates.
    2. Tap Device Software.
    3. Tap Check now.
      • If an update is available, follow the prompts to install.
  5. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key. Ignore any prompts or other screen changes.
    2. Continue holding the Power key until your LG Optimus G turns off.
    3. Your phone automatically turns back on.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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