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Troubleshoot charging issues on your Samsung Galaxy S6 edge+

Last Updated: Aug 03, 2016

This article helps troubleshoot charging issues on your Samsung Galaxy S6 edge+

You may have charging issues if your Samsung Galaxy S6 edge+

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify whether your Samsung Galaxy S6 edge+ can power on.

    1. Press and hold the Power key.
  3. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger.
    2. Verify that the Charging icon is displayed in the Status bar.
  4. Verify that your Samsung Galaxy S6 edge+ is running the most recent software.

    1. Access Sprint Zone.
    2. Scroll to and tap Support.
    3. Tap Diagnostics.
      • If an update is available, follow the prompts to install it.
  5. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold both the Volume Down key and the Power key until the phone turns off.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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