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Troubleshoot charging issues on your Samsung Replenish

Last Updated: Aug 03, 2016

This article helps troubleshoot charging issues on your Samsung Replenish.

You may have charging issues if your Samsung Replenish™:

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone, charging port, and battery contacts are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.
    3. Remove the battery.
    4. Carefully clean and inspect the gold contacts on both the battery and on your phone.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify that your Samsung Replenish can power on.

    1. Turn your phone on.
      • If your Samsung Replenish does not turn on, make an appointment at a convenient Sprint Repair center.

  3. Verify that your charger is working.

    Connect your phone to your charger and see if the charging icon displays.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

  4. Verify that your Samsung Replenish is running the most recent software.

    1. From the home screen, tap the Menu key.
    2. Tap Settings.
    3. Scroll to and tap About phone.
    4. Tap System Updates.
    5. Tap Update Samsung Software.
      • If an update is available, follow the prompts to install.

  5. Safely remove your SD card.

    1. From the home screen, tap the Menu key.
    2. Tap Settings.
    3. Scroll to and tap Storage.
    4. Scroll to and tap Unmount SD card.
    5. Tap OK.
    6. Remove the SD card.

  6. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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