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Troubleshoot issues related to Bluetooth and your ALCATEL ONETOUCH PIXI 7

Last Updated: Aug 03, 2016

This article helps you troubleshoot Bluetooth issues on your ALCATEL ONETOUCH PIXI 7

You may have Bluetooth® issues if your ALCATEL ONETOUCH PIXI™ 7 is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your device you're pairing with support the same Bluetooth protocols as your ALCATEL ONETOUCH PIXI 7?

    Refer to the Bluetooth device's user manual for compatibility.

    Your ALCATEL ONETOUCH PIXI 7 is compatible with Bluetooth v4.1 and supports:

    • Advanced Audio Distribution Profile (A2DP)
    • Audio/Video Remote Control Profile (AVRCP)
    • File Transfer Profile (FTP)
    • Generic Audio/Video Distribution Profile (GAVDP)
    • Generic Object Exchange Profile (GOEP)
    • Hands-Free Profile (HFP)
    • Headset Profile (HSP)
    • Message Access Profile (MAP)
    • Object Exchange Profile (OBEX)
    • Object Push Profile (OPP)
    • Personal Area Networking Profile (PAN)
    • Phone Book Access Profile (PBAP)
    • SIM Access Profile (SAP)

    If the manual doesn't list any of these protocols, your ALCATEL ONETOUCH PIXI 7 is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the ALCATEL ONETOUCH PIXI 7 or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your ALCATEL ONETOUCH PIXI 7 Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your ALCATEL ONETOUCH PIXI 7, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key for 15 seconds.
    2. The device will power off and restart.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your ALCATEL ONETOUCH PIXI 7, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your ALCATEL ONETOUCH PIXI 7 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages.

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