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Troubleshoot issues related to Bluetooth and your LG G2

Last Updated: Aug 03, 2016

This article helps you troubleshoot Bluetooth issues on your LG G2.

You may have Bluetooth® issues if your LG G2™ is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your phone you're pairing with support the same Bluetooth protocols as your LG G2?

    Refer to the Bluetooth device's user manual for compatibility.

    Your LG G2 is compatible with Bluetooth Protocols: A2DP, AVRCP, FTP, HFP, HID, HSP, MAP, OPP, PAN, SPP.

    If the manual doesn't list any of these protocols, your LG G2 is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the LG G2 or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your LG G2 Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your LG G2, is about 30 feet. Be sure your phones are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key until your phone restarts.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your LG G2, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your LG G2 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages.

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