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Troubleshoot issues related to Google Voice on your Samsung Galaxy Note 4

Last Updated: Aug 03, 2016

This article helps troubleshoot Google Voice issues.

You may have this issue if you're unable to:

  • Receive voicemail notifications after setting up Google Voice
  • If you are getting error messages while using Google Voice
  • If Google Voice is behaving unexpectedly

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap More networks.
    4. Tap Mobile networks.
    5. Tap to check Mobile Data.
  2. Verify your Samsung Galaxy Note 4 is connected to the Sprint network.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System update.
    4. Tap Update Profile.
    5. After the update completes, tap OK.
    6. Tap Update PRL.
    7. After the update completes, tap OK.

    If your Samsung Galaxy Note® 4 still can't connect to data, troubleshoot data connectivity.

  3. Verify that Google Voice settings are configured correctly.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Voice.
    3. Tap the Menu icon.
    4. Tap Settings.
    5. Verify that your phone's mobile number is listed in the This phone's number field.
    6. Verify that the correct Google Voice number is listed in the My Google Voice number field.
    7. Tap Sync and notifications.
    8. Verify that Voicemail notifications and Text notifications are enabled.

  4. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy Note 4 to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  5. Clear the cache on the Google Voice application.

    Clearing the application cache removes temporary files and frees up memory - your personal settings or information remain intact.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Application manager.
    4. Swipe left to the ALL tab.
    5. Scroll to and tap Google Voice.
    6. Tap Clear cache.

  6. Clear data on the Google Voice application.

    Clearing application data is a maintenance or troubleshooting step that removes application files and frees up memory.

    • Clearing application data permanently deletes all your user information, settings, high scores, and credit card information - anything that you didn't originally download with the application.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Application manager.
    4. Swipe left to the ALL tab.
    5. Scroll to and tap Google Voice.
    6. Tap Clear data.
    7. Review the message and tap OK.

Note: To optimize device performance, be sure your Samsung Galaxy Note 4 is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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