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Troubleshoot issues related to Play Store on your Samsung Galaxy Tab S 10.5

Last Updated: Jun 14, 2016

This article helps troubleshoot access to Play Store on your Samsung Galaxy Tab S 10.5.

You may have trouble accessing Play Store if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. From the CONNECTIONS tab, tap Data usage.
      • To enable mobile data, tap to check Mobile data.
  2. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold both the Power and Volume up keys until the device turns off.
  3. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the Play Store cache first and test to see if that resolves your issue.

    Clear the application cache.

  4. Clear application data.

    When you clear application data, the application resets to look like the first time you opened it.

    Clear the application data.

Note: To optimize device performance, be sure your Samsung Galaxy Tab S 10.5 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint community pages.

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