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Troubleshoot issues related to SIM card not detected or cannot be read on your Google Pixel

Last Updated: Nov 22, 2016

This article helps troubleshoot SIM card not detected or cannot be read error on your Google Pixel.

You may have SIM card detection or reading issues if your phone:

  • Does not detect the SIM card
  • Cannot read the SIM card

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, make an appointment at a convenient Sprint Repair center for more help.

  1. Perform a soft reset.

    1. Press and hold the Power key for 15 seconds.
    2. The phone will power off and restart.
  2. Remove the SIM card, clean the SIM slot and reinsert the SIM card.

    1. Turn your phone off.
    2. Take the SIM card tray release tool and insert it into the SIM card tray release.
    3. Push the SIM card tray release tool into the SIM card tray release, till the SIM card tray pop's out.
    4. Pull the SIM card tray all the way out of the phone.
    5. Remove the SIM card.
    6. Clean the SIM card of any loose debris or dirt using a soft lint free cloth or compressed air.
    7. Reinsert the SIM card into the SIM card tray.
    8. Insert the SIM card tray into the SIM card slot and push till it clicks into place.
    9. Turn your phone back on.
  3. Perform a master reset.

    A master reset will result in the loss of all data stored on the device including 3rd party applications.

    This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

    Perform a factory reset

If you're still having issues, please try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.

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