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Troubleshoot issues related to Wi-Fi calling on your Apple iPhone 5s

Last Updated: Aug 03, 2016

This article helps troubleshoot Wi-Fi calling issues on your Apple iPhone 5s

You may have Wi-Fi calling issues if you:

  • Cannot activate the Wi-Fi calling feature
  • Cannot place calls while using Wi-Fi calling
  • Hear a fast busy tone when placing a call
  • Incoming calls show a different number than the actual caller

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you're connected to a Wi-Fi network.

    Connect to a Wi-Fi network

    Note: Some public Wi-Fi networks require additional sign in steps before Wi-Fi calling can be used.

  2. Verify you've enabled and set up Wi-Fi calling.

    Activate Wi-Fi Calling.

  3. Perform a soft reset.

    A soft reset reconnects your Apple iPhone 5s to the Sprint network.

    1. Press the hold the Power and Home keys until the phone restarts.

  4. Turn Wi-Fi Calling off and on again.

    Turn Wi-Fi Calling on or off.

Note: To optimize device performance, be sure your Apple iPhone 5s is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.

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