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Troubleshoot issues related to Wi-Fi connectivity issues on your Samsung Galaxy S 5

Last Updated: Feb 19, 2016

This article helps troubleshoot Wi-Fi connectivity issues on your Samsung Galaxy S 5.

You may have Wi-Fi connectivity issues if your phone:

  • Can't connect to a wireless network.
  • Connects to a wireless network, but is unable to browse.
  • Experiences limited connectivity when connected to Wi-Fi.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.

  1. Make sure you've turned on Wi-Fi on your Samsung Galaxy S® 5.

    1. From the home screen, tap Apps.
    2. Scroll to and tap Settings.
    3. In the Quick settings section, tap Wi-Fi.
    4. Tap the Wi-Fi switch to ON.
  2. Make sure the wireless network password is correct.

    If the wireless network password is incorrect or changes, your Samsung Galaxy S 5 can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.

    1. From the home screen, tap Apps.
    2. Scroll to and tap Settings.
    3. In the Quick settings section, tap Wi-Fi.
    4. Tap and hold the preferred network.
    5. Tap Forget network.
    6. Tap the network you want to connect to.
    7. Enter the correct password, then tap Connect.
  3. Perform a soft reset.

    1. Turn your phone off.
    2. Remove the battery. After 10 seconds, reinsert the battery.
    3. Turn your phone back on.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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