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Troubleshoot issues related to Wi-Fi connectivity on your Apple iPhone 4s

Last Updated: Feb 03, 2016

This article helps troubleshoot Wi-Fi connectivity issues on your Apple iPhone 4s.

You may have Wi-Fi connectivity issues if your phone:

  • Can't connect to a wireless network.
  • Connects to a wireless network, but is unable to browse.
  • Experiences limited connectivity when connected to Wi-Fi.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.

  1. Make sure you've turned on Wi-Fi on your Apple iPhone 4s.

    Turn on Wi-Fi
  2. Make sure the wireless network password is correct.

    If the wireless network password is incorrect or changes, your Apple iPhone 4s can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.

    1. From the home screen, tap Settings.
    2. Tap Wi-Fi.
    3. Tap the wireless network you want to connect to.
    4. Tap Forget this Network.
    5. Tap Forget.
    6. Reconnect to the preferred wireless network.
  3. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key and Home key.
    2. Release both keys when the screen goes black.
    3. Then press and hold the Power key until your Apple iPhone 4s restarts.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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