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Troubleshoot issues related to Wi-Fi connectivity on your LG G Stylo

Last Updated: Aug 03, 2016

This article helps troubleshoot Wi-Fi connectivity issues on your LG G Stylo

You may have Wi-Fi connectivity issues if your phone:

  • Can't connect to a wireless network.
  • Connects to a wireless network, but is unable to browse.
  • Experiences limited connectivity when connected to Wi-Fi.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.

  1. Make sure you've turned on Wi-Fi on your LG G Stylo™.

    1. From the home screen, tap the All Apps icon.
    2. Swipe to and tap Settings.
    3. Tap the Networks tab.
      • To turn Wi-Fi on, tap the Wi-Fi switch to ON.
  2. Make sure the wireless network password is correct.

    If the wireless network password is incorrect or changes, your LG G Stylo can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.

    1. From the home screen, tap the All Apps icon.
    2. Swipe to and tap Settings.
    3. In the Networks tab, tap Wi-Fi.
    4. Tap and hold the network.
    5. Tap Forget network.
    6. Tap the network you want to connect to.
    7. Enter the correct password, then tap Connect.
  3. Perform a soft reset.

    1. Remove the battery. After 10 seconds, reinsert the battery.
    2. Turn your phone back on.

If you're still having issues, please try the Sprint Community pages.

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