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Troubleshoot issues related to data connectivity and your AIRAVE 2.5+

Last Updated: Nov 23, 2015

This article helps you troubleshoot data connectivity issues on your AIRAVE 2.5+.

You may have data connectivity issues if the device connected to your AIRRAVE 2.5+ is unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Determine if coverage is available at your current location.

    Refer to the Sprint coverage map and see if your location is within Sprint AIRAVE coverage.

  2. Verify your AIRAVE 2.5+ is connected to the Sprint network.

    If your AIRAVE 2.5+ is connected to the Sprint network, the Broadband, GPS, Network, and Mobile LEDs are all solid green.

  3. Perform a soft reset.

    A soft reset reconnects your AIRAVE 2.5+ to the Sprint network.

    1. Unplug the Power cable from your device.
    2. After 30 seconds, plug the power cable back into the device.
    3. Turn your device back on.

If you're still having issues, please contact Sprint AIRAVE Support at (866) 556- 7310.

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