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Troubleshoot issues related to data connectivity and your ALCATEL Cinch

Last Updated: Oct 21, 2016

This article helps you troubleshoot data connectivity issues on your ALCATEL Cinch

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, press MENU.
    2. Scroll to Settings and press the OK key.
    3. Scroll to Others and press the OK key.
    4. Scroll to Data and press the OK key.
    5. With On/Off highlighted, press the OK key.
    6. Ensure that On is highlighted, then press OK.
  2. Update the data profile.

    1. From the home screen, press MENU.
    2. Scroll to Settings and press the OK key.
    3. Scroll to Others and press the OK key.
    4. Scroll to Data and press the OK key.
    5. Scroll to Update Data Profile, and press the OK key.
  3. Perform a soft reset.

    A soft reset reconnects your ALCATEL Cinch to the Sprint network.

    1. Remove the back cover of the phone, then remove the battery.
    2. After 10 seconds, reinsert the battery and replace the back cover.
    3. Press and hold the Power key to power the phone on.
  4. Do you know if other Sprint customers are experiencing the same problem in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your ALCATEL Cinch is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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