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Troubleshoot issues related to data connectivity and your ALCATEL ONETOUCH PIXI 7

Last Updated: Jan 29, 2016

This article helps you troubleshoot data connectivity issues on your ALCATEL ONETOUCH PIXI 7

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Tap Data usage.
    4. If needed, tap the Cellular data switch on.
  2. Update the data profile.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System updates.
    4. Tap Update Profile and wait until it completes.
    5. Tap OK.
  3. Perform a soft reset.

    A soft reset reconnects your ALCATEL ONETOUCH PIXI™ 7 to the Sprint network.

    1. Press and hold the Power key for 15 seconds.
    2. The device will power off and restart.
  4. Temporary solution: Connect to a Wi-Fi network.

    You can connect to a Wi-Fi network as a temporary solution.

    Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your ALCATEL ONETOUCH PIXI 7 may decrease the signal strength.

    Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your ALCATEL ONETOUCH PIXI 7 is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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