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Troubleshoot issues related to data connectivity and your Apple iPad Air

Last Updated: Aug 03, 2016

This article helps you troubleshoot data connectivity issues on your Apple iPad Air.

You may have data connectivity issues if you're unable to:
  • Connect to the Internet
  • Browse websites
  • Send or receive iMessages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.

    1. From the home screen, tap Settings.
    2. Tap the Airplane mode slider to OFF.
  2. Verify that mobile data is enabled.

    1. From the home screen, tap Settings.
    2. Tap Cellular.
    3. Next to Cellular Data, tap the switch to enable mobile data.
  3. Verify your Apple iPad Air is connected to the Sprint network using Safari.

    Be sure mobile data is enabled. Some features and applications require a data connection to work properly.

    1. From the home screen, tap Safari.
    2. Try to browse to a web page.
    3. If the data connection fails, update the profile.
    4. Test your device to see if the issue is resolved.
  4. Perform a soft reset.

    A soft reset reconnects your Apple iPad Air to the Sprint network.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPad Air will restart.
    4. Test your device to see if the issue is resolved.
  5. Temporary solution: Connect to a Wi-Fi network.

    You can connect to a Wi-Fi network as a temporary solution.

    Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Apple iPad Air may decrease the signal strength.

    Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your Apple iPad Air is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.

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